topic Re: Failed direct debit in Contracts & Billing

Failed direct debit

Amy1691 — Thu, 02 Apr 2026 14:25:13 GMT

Got a message this afternoon to say my DD had failed on my EE account. I’ve never had any issues paying direct debit before and after checking my bank there was enough in my balance for the bill to be paid. I can not get anywhere on the app or website. The message says they will try again in approx 7 days. I have sufficient funds and haven’t changed banks or accounts or anything like that between my last bill and now. If I go to an EE shop tomorrow will they be able to help me out? This is another issue I’ve had with EE in just the last few weeks, feels like I’m pulling teeth!

Re: Failed direct debit

Northerner — Thu, 02 Apr 2026 14:58:51 GMT

Hi @Amy1691

Sounds like a common scammer text.

What number was the message sent from.

Thanks

Re: Failed direct debit

Amy1691 — Thu, 02 Apr 2026 15:12:20 GMT

Hiya, thanks so much for the response it was from 150 and the same thread I usually get my bill messages from and when I go into EE app it does say my bill is overdue (but won’t let me access anything else) so think it is legit unfortunately but I think it’s an error from either EE’s side or the bank

Re: Failed direct debit

Amy1691 — Thu, 02 Apr 2026 15:15:04 GMT

This is what it looks like if that’s any help

Re: Failed direct debit

XRaySpeX — Thu, 02 Apr 2026 16:09:18 GMT

That's pretty legit. They're not asking you to click on a link. A scammer wouldn't be aware that paying manually in the meantime, rather than waiting for the DD, wouldn't work & so would never warn you against it.

Re: Failed direct debit

Peter_W — Thu, 02 Apr 2026 17:37:05 GMT

Thanks for sharing this for us, @Amy1691.

Welcome to the Community, too!

This definitely looks like a genuine message, but it seems odd you would receive this if you have sufficient funds in your account.

My initial thought is that maybe the bill was higher than usual, but so we can be sure it's definitely worth giving our team a call.

They'll be able to check your account and confirm what has happened right away, and talk through all your options from there.

Peter