topic Re: Charged for cancelled lines in Contracts & Billing

Charged for cancelled lines

ndavies1575 — Mon, 30 Mar 2026 11:46:03 GMT

Hi,

I have cancelldd two lines on my account about 2 months ago now but i am still being charged for these lines, they had reached the end of there contract, i contacted EE and informed the person on the phone to cancel and they confirmed both lines are cancelled now, i am being charged for them two months later.... does anyone know why this would be happening?

Re: Charged for cancelled lines

Chris_B — Mon, 30 Mar 2026 12:49:21 GMT

@ndavies1575 Sounds like they’ve not been terminated, you need to call customer support and explain that you gave 30 days 2 months ago but are still being charged.

Re: Charged for cancelled lines

Christopher_G — Mon, 30 Mar 2026 14:52:33 GMT

Hi @ndavies1575

I'd definitely recommend following @Chris_B's advice and speak with our customer support team. They'll be able to check the history of your account and find out what's happened.

Keep us posted on what happens please.

Chris