topic Re: missing.payments@ee.co.uk in Contracts & Billing

missing.payments@ee.co.uk

Hustlerback — Sun, 29 Mar 2026 13:18:09 GMT

Hello. I'm trying to email the missing payments team as directed by an EE guide.

This is in reference to direct debit discrepancies.

The email given to me was missing.payments@ee.co.uk

At least four screenshots were also requested.

I am not able to send anything to this email given.

Could anyone confirm this email is correct, or am I doing something wrong?

Thanks, Andy.

Re: missing.payments@ee.co.uk

Chris_B — Sun, 29 Mar 2026 20:00:41 GMT

@Hustlerback I got this email address from looking at THIS community post from 18/11/25 and clicking the green wording from @Ali_A try the link I posted to get to the tread and using what was posted. It automatically opens your email client when pressed, give it a try.

Re: missing.payments@ee.co.uk

Michael_D — Mon, 30 Mar 2026 07:34:31 GMT

Hi @Hustlerback

You've got the right email address there.

It is definitely worth giving the steps that @Chris_B suggested a try, and if you see the same thing happen, give our customer service guides a call so they can help further.

Michael