topic Re: Unhappy in Contracts & Billing

Unhappy

Tinamb70 — Sun, 29 Mar 2026 23:55:01 GMT

Fuming just checked my bank and ee ave taken £231.97 out my account when bills paid regular and only costs £67 and then when you go to check there having maintenance issues blooming fuming!!!!

Re: Unhappy

Tinamb70 — Mon, 30 Mar 2026 00:06:38 GMT

They've over charged me by nearly £150 im livid!!!!

Re: Unhappy

XRaySpeX — Mon, 30 Mar 2026 02:43:16 GMT

@Tinamb70 : Look at the breakdown of your bill to see what you've been charged for.

Re: Unhappy

Tice — Mon, 30 Mar 2026 06:15:13 GMT

If a direct debit has been taken for the incorrect amount, you can contact your bank & claim it back under the Direct Debit guarantee. The money will be put back in straight away, however if the charges are correct you would be liable to pay them to the company.

Re: Unhappy

Michael_D — Mon, 30 Mar 2026 08:18:59 GMT

Hi @Tinamb70

If you have any queries on the bill after looking at the breakdown in the EE app or by logging in through the website, I'd recommend speaking to our billing guides.

They will be able to bring up your account and run through the charges for you.

Michael