topic Re: Obtaining PDF copy of a bill in Contracts & Billing

Obtaining PDF copy of a bill

Jamesw05 — Sat, 21 Mar 2026 10:36:21 GMT

Normally I log in to the EE website on a windows PC, choose Billing and Payments, and download a copy of the bill in PDF format.

This morning:

(a) there's no longer a Billing and Payments option

(b) following the relevant link suggested on another post produces the following error: Application error: a client-side exception has occurred (see the browser console for more information).

Any ideas? Carrier pigeon? Message in a bottle?

Thank you!

Re: Obtaining PDF copy of a bill

Ali_A — Sat, 21 Mar 2026 13:34:00 GMT

Hi @Jamesw05

While logged out of the EE account, can you clear your browser cookies and cache, then try again?

If you're still having a problem please give our customer service team on 150 where a guide will be able to check your online account settings, and go through options to send out a paper copy if needed in the mean time.

Ali

Re: Obtaining PDF copy of a bill

Jamesw05 — Sun, 29 Mar 2026 20:59:51 GMT

Thank you Ali, Clearing the cookies and the cache worked for me.