https://community.ee.co.uk/t5/Contracts-Billing/Upgrading-online/m-p/1609793#M108502 <P>I think when you upgrade online weather that's through&nbsp; the app or website EE should give EE customers the option to choose if they want a normal subsidy traditional plan contract or a flex pay contract when it comes to upgrading to a new phone plan contract online not just give you the flex pay option and basically make you go on flex pay contract when upgrading online. I'm upgrading in a few weeks and will have to speak to EE to upgrade to a subsidy traditional contract when i should be able to choose between flex pay contract or a normal subsidy tradiional contract to do it online myself.</P> Sun, 29 Mar 2026 10:58:14 GMT Paul_LFC20 2026-03-29T10:58:14Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrading-online/m-p/1609793#M108502 <P>I think when you upgrade online weather that's through&nbsp; the app or website EE should give EE customers the option to choose if they want a normal subsidy traditional plan contract or a flex pay contract when it comes to upgrading to a new phone plan contract online not just give you the flex pay option and basically make you go on flex pay contract when upgrading online. I'm upgrading in a few weeks and will have to speak to EE to upgrade to a subsidy traditional contract when i should be able to choose between flex pay contract or a normal subsidy tradiional contract to do it online myself.</P> Sun, 29 Mar 2026 10:58:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrading-online/m-p/1609793#M108502 Paul_LFC20 2026-03-29T10:58:14Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrading-online/m-p/1609830#M108503 <P>Thanks for the feedback here, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2941344">@Paul_LFC20</a></SPAN>.</P> <P>I don't believe this is an option at the moment, but I do see your point and will certainly feed this back as something to look at in the future.</P> <P>As you mentioned, in the meantime it should still be possible to look over traditional subsidy plans if you <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">give our team a call</A> <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>Peter</P> Sun, 29 Mar 2026 13:09:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrading-online/m-p/1609830#M108503 Peter_W 2026-03-29T13:09:32Z