Changing direct debit details

0Em1 — Sat, 28 Mar 2026 12:55:50 GMT

I have gone into Billing and payments to change the direct debit details on my account but it won't let me because the 'Change Details' button is greyed out - even though I have paid this month's bill already.

Currently my mobile bill is paid from my husband's bank account but he is on end of life care and in his last weeks of life, therefore I need to swap his bank details for my own. I have followed the instructions but the option to change payment details is greyed out and unavailable to me. Why is this and how can I resolve it?

Thank you

Re: Changing direct debit details

Katie_B — Sat, 28 Mar 2026 13:43:56 GMT

Hi @0Em1.

I am so sorry to hear this and would love to see if I can help with updating your direct debit.

When you have a moment please check your community inbox.

Speak soon,

Katie

topic Re: Changing direct debit details in Contracts & Billing

Changing direct debit details

Re: Changing direct debit details