topic Re: Did I ring a safe EE number? in Contracts & Billing

Did I ring a safe EE number?

Confused87 — Thu, 26 Mar 2026 16:51:10 GMT

I rang 0800 079 8586 to cancel a product.

i am concerned after research that it may not have been a safe/legitimate EE number.

can anyone confirm either way?

Re: Did I ring a safe EE number?

bristolian — Thu, 26 Mar 2026 17:28:50 GMT

What research is it, that makes you concerned?

0800 0798586 is a legitimate EE number.

Re: Did I ring a safe EE number?

Confused87 — Thu, 26 Mar 2026 17:54:28 GMT

Just a lot of places seem to think it’s a scam number.

Also I have had no confirmation of the cancellation and it still shows on my app/account.

Re: Did I ring a safe EE number?

bristolian — Thu, 26 Mar 2026 17:58:28 GMT

@Confused87 wrote:
Just a lot of places seem to think it’s a scam number.

Nowhere that I can find! I've Google searched the number and the results look pretty clear to me.

What product is it that you're trying to cancel?

Re: Did I ring a safe EE number?

Confused87 — Thu, 26 Mar 2026 18:18:16 GMT

It was a Sim Only Apple Watch that the contract had finished in Jan 2025.

i recently changed providers for my mobile phone and the watch was still on the EE account so I just wanted to cancel it so that account no longer had products on it.

Re: Did I ring a safe EE number?

Ritu_D — Fri, 27 Mar 2026 09:39:13 GMT

Hi @Confused87

Thanks for reaching out here on the community.

The number you have called is a legitimate EE number.

When did you put in your cancellation request? You are required to give 30 days notice when you cancel your watch plan.

Thanks

Ritu