topic Re: Unable to pay via credit card and asking for home address in Contracts & Billing

Unable to pay via credit card and asking for home address

abc_13 — Mon, 23 Mar 2026 17:57:43 GMT

My contract is ending this month, and I would like to switch to a SIM-only protected plan with a 1-month rolling contract. However, when I try to proceed, I am asked to provide a home address for SIM delivery and details for Direct Debit. I would prefer to continue using my existing SIM and make payments using my credit card instead.

Re: Unable to pay via credit card and asking for home address

XRaySpeX — Mon, 23 Mar 2026 18:35:10 GMT

You'll be already on a rolling contract when your min. term is up. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.

So, why switch? You keep your existing SIM & continue to pay by credit card as you have always done.

Re: Unable to pay via credit card and asking for home address

abc_13 — Mon, 23 Mar 2026 18:45:40 GMT

Thanks for the reply, mate. I currently pay around £51 per month with my iPhone 15 Pro. This contract started in April 2024, and before that I was paying £36 per month for a SIM-only contract. As the 24-month period is ending next month, do you mean that after April my plan will automatically revert to £36 per month? If so, I would still prefer to switch to a cheaper SIM-only 1-month rolling contract.

Re: Unable to pay via credit card and asking for home address

Chris_B — Mon, 23 Mar 2026 18:51:32 GMT

@abc_13 Your getting that because your not upgrading your taking out a new contract. Taking out a new contract means your old contract will continue and you need to upgrade as this upgrade will replace your current contract

Re: Unable to pay via credit card and asking for home address

XRaySpeX — Mon, 23 Mar 2026 19:15:35 GMT

No, unless you had Flexpay for the phone (2 contracts, 1 for phone & 1 for SIM plan) you will continue to £51 pm with a 10% discount in 3 months time.

You need to upgrade to a cheaper SIM-only 1-month rolling contract, not just buy a new SIM=Only.

Re: Unable to pay via credit card and asking for home address

Northerner — Mon, 23 Mar 2026 19:16:44 GMT

Hi @abc_13

Give EE a call on 150 and change over the phone. Make sure you tell them you DO NOT want a new SIM.

Thanks

Re: Unable to pay via credit card and asking for home address

bristolian — Mon, 23 Mar 2026 23:02:32 GMT

@Northerner wrote:
Give EE a call on 150 and change over the phone. Make sure you tell them you DO NOT want a new SIM.

When you're changing plans via online self-service, the terminology is "upgrading"

When you change plans via a call to CS, you ask for a "change of price-plan". Usage of your existing SIM in this case should be taken as read.