topic Re: Mis Sold Contract in Contracts & Billing

Mis Sold Contract

pshrubb86 — Fri, 20 Mar 2026 09:55:20 GMT

Order Ref ****

I have been mis Sold a contract I spoke to an agent on the 16th March 2026 lady called Anya emailed me an invitation to accept and agree new contract terms for full fibre 900 core at £34.99 nothing has been updated my contract is still showing at £40.99. I have contacted EE by phone no one doesn’t know what to do.

[Mod edit: removed order number]

Re: Mis Sold Contract

bristolian — Fri, 20 Mar 2026 10:15:32 GMT

@pshrubb86 wrote:
I have contacted EE by phone no one doesn’t know what to do.

It is CS' fundamental job to resolve account-specific queries, it's tricky to comment further without having been party to that call but... if "no-one knows what to do", then CS need to escalate the issue until they find someone who does!

How were things left when you called? Did they figuratively shrug their shoulders and leave you with no solution and no next steps? That's a poor show if so, and you'd have good grounds for complaint - https://ee.co.uk/help/contact-ee/complaint

They would be right to be asking you to supply details of the price you were offered, and you should be willing to supply those.

Re: Mis Sold Contract

pshrubb86 — Sat, 21 Mar 2026 11:32:25 GMT

Good Morning

Has now been resolved after speaking to 15 different EE agents very embarrassing for a well known communications company.