topic Re: Prise cap in Contracts & Billing

Prise cap

colin-friend — Tue, 17 Mar 2026 11:32:59 GMT

I tried to make a phone call and was told I've reached the end of my price cap. I have upgraded to a new account and have unlimited text and calls

Re: Prise cap

bristolian — Tue, 17 Mar 2026 11:42:35 GMT

What were the first 5 digits of the number you were trying to call? Unlimited calls will cover landlines (01, 02, 03 prefix) and UK-registered mobiles.

Re: Prise cap

colin-friend — Tue, 17 Mar 2026 12:22:20 GMT

03333

Re: Prise cap

colin-friend — Tue, 17 Mar 2026 12:29:39 GMT

03332

Re: Prise cap

bristolian — Tue, 17 Mar 2026 12:31:10 GMT

You only need reply once - this forum allows you to edit posts after submitting, if you want to make changes.

Any number prefixed with 03 is a landline number so included in your monthly allowances. Have you been able to call these numbers previously?

Text BALANCE to 150, and please post back the reply you get.

Re: Prise cap

colin-friend — Tue, 17 Mar 2026 14:26:06 GMT

But what's happened is I bought a £15 bundle from ee to get me started but after 2 weeks the 25 gb was almost up so I went online to get more data and the guy said I can do you a better deal than that 50gb data, unlimited texts and calls £ 13, so I took it but my phone is still showing my original £15 bundle deal I've got the EE app but you cant talk to humans just AI dohhhhh hatting with you I managed to get through enough after

Re: Prise cap

colin-friend — Tue, 17 Mar 2026 15:41:18 GMT

I put the wrong number down first time sorry

Re: Prise cap

Katie_B — Tue, 17 Mar 2026 18:26:30 GMT

Hi @colin-friend.

Thanks for getting back to us.

If you text BALANCE to 150 what reports back?

Our customer care team are in the best position to check your account. They can be contacted by calling 150 from your EE handset.

Katie