topic cancel Direct Debit in Contracts & Billing

cancel Direct Debit

Lily8473 — Tue, 17 Mar 2026 04:43:49 GMT

Hello! I have cancelled my Direct Debit through my bank. How can I notify you? I am currently outside the UK.

Re: cancel Direct Debit

XRaySpeX — Tue, 17 Mar 2026 05:29:40 GMT

Have you cancelled your contract? If not, EE will find out soon enough when they try to charge you next month and find your DD has bounced. Then they will be after you in earnest.

Re: cancel Direct Debit

Chris_B — Tue, 17 Mar 2026 08:05:16 GMT

@Lily8473 to terminate a contract you need to call customer support and give 30 days notice of termination, if you’re still in your contract term then you will have to pay off the remaining term of that contract and just cancelling a direct debit does not terminate a contract.