topic Re: Re: Change address in Contracts & Billing

Re: Change address

Salihhussainmna — Sun, 12 Oct 2025 19:40:27 GMT

I moved to a new flat

. I want to update the new address.

Re: Re: Change address

Leanne_T — Mon, 13 Oct 2025 07:54:45 GMT

Thanks for coming to the community.

For mobile accounts, our How Do I Edit My Personal Details in EE? page has details on updating your account address in your EE account, or you can update the address by getting in touch with our mobile guides.

If you have a home broadband account, please see the How to move home with EE page for details on moving the broadband to the new address.

Hope this helps 🙂

Leanne.

Re: Re: Change address

Carola2 — Mon, 20 Oct 2025 11:56:24 GMT

I have been trying to call the number in the run-up to my move, starting 6 weeks before. I have been on hold for over 40 minutes each time and had to hang up as I am at work/have a life/ dont believe anyone will ever answer/have lost the will to keep listening to the muzak. Please can this task be automated, maybe an online form? It shouldnt be necessary to call a number if there is nobody to answer.

Re: Re: Change address

Katie_B — Mon, 20 Oct 2025 13:39:35 GMT

Hi @Carola2.

Thanks for coming here.

I am sorry to hear you are unable to connect with an agent.

What number are you calling?

What times are you calling?

Speak soon,

Katie

Re: Re: Change address

keskinuk77 — Fri, 21 Nov 2025 11:55:38 GMT

150 doesn't answer at all

Re: Re: Change address

Chris_S — Fri, 21 Nov 2025 13:42:23 GMT

Hi @keskinuk77

I'm sorry to hear that you're having trouble getting in touch with us.

Although there may be times when it may take longer than expected to answer, we'll attempt to answer you call as soon as we can.

Another option to speak to a guide would be to pop into one of our stores.

You can find the nearest store to you by using our storefinder.

Chris S

Re: Re: Change address

keskinuk77 — Fri, 21 Nov 2025 14:08:52 GMT

I went to shop and they told me to call 150 for moving house. I call but no
answer at all. Why dont you do it as online apllication? Why do you keep
people in line for hours?

Re: Re: Change address

Erihome — Thu, 12 Mar 2026 10:46:52 GMT

I want to update the new address

Re: Re: Change address

Ali_A — Thu, 12 Mar 2026 12:17:18 GMT

Hi @Erihome

Please follow the link on the solution of this post for the steps on updating your address.

Ali

Re: Re: Change address

srsunia — Tue, 17 Mar 2026 08:35:36 GMT

17 **********

,London

[mod edit: removed personal details from the forum]

Re: Re: Change address

Peter_W — Tue, 17 Mar 2026 09:46:57 GMT

Hey there @srsunia.

Welcome to the Community!

As others have mentioned on this thread, this is a public forum and we do not access accounts as part of these discussions.

If you check out the solution to this thread and other posts though, this should give you all the details you need on how to update your address.

Peter