topic Re: Cannot view any billing information or login to app in Contracts & Billing

Cannot view any billing information or login to app

Firere — Sat, 14 Mar 2026 21:18:49 GMT

Whenever I submit my login details on the EE app, I just get sent back to the log-in screen with no feedback or error message.

I also can't check bills and payments because, whenever I click on that button in my account's home page, I get sent to another page which doesn't stop loading then refreshing until the website starts blocking/rate limiting me.

Re: Cannot view any billing information or login to app

Michael_D — Sun, 15 Mar 2026 08:58:51 GMT

Hi @Firere

Welcome to the community.

If you haven't already, please try to uninstall and reinstall the app to see if that helps.

It is also worth clearing the cookies and cache from your browser, or trying from another browser or device, to see if the same thing occurs.

If it does, give our tech guides a call and they can have a look into this further for you.

Michael