topic Bill payment showing as pending even though I've paid in Contracts & Billing

Bill payment showing as pending even though I've paid

Gurigill1 — Mon, 09 Mar 2026 22:50:23 GMT

I all ready pay my bill but I see on my account that’s still pending

[Mod edit: title added]

Chris_B — Tue, 10 Mar 2026 08:27:43 GMT

@Gurigill1 Once paid it’ll take up to 24h for your account to update

Chris_S — Tue, 10 Mar 2026 09:22:54 GMT

Depending on how you made the payment, it may take up to 5 days.

If you paid by Direct Debit, the payment usually shows on your account within 24 hours as @Chris_B mentioned.

You can find more information on our Pay your EE mobile or broadband bill.

Chris S