topic Bill in Contracts & Billing

Bill

Phoenix97 — Fri, 06 Mar 2026 09:53:42 GMT

Got a text saying got to pay so much by the 7th but its not allowing me to use the link although I am the bill payer and had to pay through calling but it mentions the full amount and not the hardship I had to flag so paid what I could is this suitable or do I need to make a call to EE?@ee

Re: Bill

XRaySpeX — Fri, 06 Mar 2026 10:28:05 GMT

Could this be a scam? Who was the text from?

Does it have a link in it that it tells you to click? Don't go there but what was the link?

Re: Bill

Ali_A — Fri, 06 Mar 2026 11:59:15 GMT

Hi @Phoenix97

If you have a payment plan set up, but your reminder message is showing an unexpected amount, you'll need to contact Customer Service on 150 from your handset where a guide in the payment support team can look into the account and give a breakdown and reason for the amount asked.

Usually if the amount due is more than you'd expect it's either down to additional out-of-bundle charges that have been incurred, or a payment has been missed so the full amount needs to be cleared.

However, if you'd like to make a full payment, you can do so on our Fast Payment page.

Ali