topic Re: Re: Scam letter from Moorcroft in Contracts & Billing

Re: Scam letter from Moorcroft

Mikeymagneteq — Tue, 03 Mar 2026 14:54:04 GMT

Same issue here too, I have zero outstanding debt with EE, this is so shady and makes me not trust EE, an explanation is due to all of us

Re: Re: Scam letter from Moorcroft

Rach_H — Tue, 03 Mar 2026 17:04:32 GMT

Hi @Mikeymagneteq,

Welcome to the Community!

If you reach out to our team they will be able to confirm there is no outstanding debt on your account. You can also contact Moorcroft who will be able to let you know if there is any debt in your name.

Rach

Re: Re: Scam letter from Moorcroft

Mikeymagneteq — Tue, 03 Mar 2026 17:27:51 GMT

Hi Rach,

the issue isn’t that I’m worried I owe money to EE as I know for a fact I don’t. The problem is that Moorcroft have my details and are trying to clearly scam myself and others. I would expect EE to look into this as they are making out that there is a debt that needs to be satisfied when this 100% is not the case.

Re: Re: Scam letter from Moorcroft

Rach_H — Tue, 03 Mar 2026 17:53:20 GMT

Have you spoken with Moorcroft about why these details have been passed to them, and the account this is linked to @Mikeymagneteq?

Rach

Re: Re: Scam letter from Moorcroft

Mikeymagneteq — Tue, 03 Mar 2026 20:13:55 GMT

No, I have no wish to engage with a company trying to scam me. As I say I have not debt with EE whatsoever, my balance is paid in full every month and have confirmed with your colleagues that there is no outstanding balance.

Re: Re: Scam letter from Moorcroft

Rach_H — Wed, 04 Mar 2026 08:22:21 GMT

I do understand @Mikeymagneteq. If you would prefer to get this looked further into then you can speak with our team, but we wouldn't be able to do anything further like you've asked, without you doing so.

Rach

Re: Re: Scam letter from Moorcroft

XRaySpeX — Thu, 05 Mar 2026 14:51:53 GMT

If you are so sure that you have no debt then just ignore Moorcroft & let them make the next move.