topic Re: Need to cancel one of my lines in Contracts & Billing

Need to cancel one of my lines

Kellyjones1 — Wed, 04 Mar 2026 13:27:09 GMT

Hi I need to cancel one of my lines please

[Mod edit: Title edited]

Re: Need to cancel one of my lines

XRaySpeX — Wed, 04 Mar 2026 14:42:06 GMT

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay Early Termination Fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: Need to cancel one of my lines

Ali_A — Wed, 04 Mar 2026 16:06:00 GMT

Hi @Kellyjones1

We're sorry you're thinking of leaving us. There are a few options available to you depending on whether you're planning to switch to another provider or not. Please visit How do I cancel my contract with EE? for the steps you can take to cancel one of your lines.

Alternatively, you can call Customer Service on 150 where a guide can discuss and process your request for you.

Ali