topic Re: Being charged for add on that not on account in Contracts & Billing

Being charged for add on that not on account

JayT87 — Mon, 23 Feb 2026 19:01:30 GMT

I have checked my bills and have noticed that I am paying for Scam Guard Cyber Duo, but when I go into add-ons it is not showing to be able to cancel.

Re: Being charged for add on that not on account

Chris_B — Mon, 23 Feb 2026 19:17:17 GMT

@JayT87 If it doesn’t show as being able to cancel you’ll need to call customer support.

Re: Being charged for add on that not on account

Chris_S — Tue, 24 Feb 2026 08:18:25 GMT

Hi @JayT87

Just to add to @Chris_B's brilliant advice, you can also cancel Scamguard by texting STOP SCAMGUARD to 150.

Chris S