topic Re: Lost me as a customer in Contracts & Billing

Lost me as a customer

Kaws63 — Sun, 22 Feb 2026 05:13:26 GMT

It is my mums birthday at end of this month and I was looking forward to getting her a new iPhone 15 as she is still on her 11. As I was about to head for checkout I was informed that I am unable to use EE financing for an unknown reason. The last step before checkout. Sigh. I have purchased an iPhone 17 pro in the past with no issues and have used my verified ID account. It’s appalling and I just came here to say EE has lost me as a customer, I will cancel my account soon as I don’t want to deal with unnecessary hassle like this. What a shame.

Re: Lost me as a customer

Chris_B — Sun, 22 Feb 2026 07:36:32 GMT

@Kaws63 That’s because you have a credit limit and as EE are a responsible lender they’ll not allow you to go beyond what they believe is your limit. If you choose to cancel your account you’ll be paying off what you owe on the current contract in full. Other places sell phones,

Re: Lost me as a customer

Leanne_T — Sun, 22 Feb 2026 08:21:41 GMT

Morning @Kaws63

I'm very sorry you've been unable to order your Mum an iPhone for her birthday.

If you have any questions or would like to speak to the team regarding EE Finance, you can find details in the EE Finance page.

Or, if you get in touch with our mobile guides, they can check if we have any options available to you as an existing customer.

Thanks.

Leanne.