topic Re: Someone has set up contract to my address in Contracts & Billing

Someone has set up contract to my address

lmfll — Fri, 20 Feb 2026 17:15:37 GMT

As the title says.
I have my own EE contract and am the only person in my household with an EE account so don’t take a second glance at any post with EE on the envelope.

However today I have opened a bill in someone else’s name using my address stating it is their first contract bill.

How do I get this contract to not be at my address?

Re: Someone has set up contract to my address

XRaySpeX — Fri, 20 Feb 2026 17:25:12 GMT

What's it a contract for? The bill must give some clue.

Re: Someone has set up contract to my address

lmfll — Fri, 20 Feb 2026 22:27:36 GMT

It’s a mobile phone contract

Re: Someone has set up contract to my address

Chris_B — Sat, 21 Feb 2026 07:59:59 GMT

@lmfll You call customer support and tell them that this person doesn’t live at your address.

Re: Someone has set up contract to my address

Leanne_T — Sat, 21 Feb 2026 10:50:51 GMT

Hi @lmfll

Thanks for coming to the community.

As @Chris_B has advised, please get in touch with our mobile guides, they can get the letter that you have received looked into and help get this sorted.

Let us know how you get on.

Leanne.