topic Re: Outrageous Bill in Contracts & Billing

Outrageous Bill

Henray — Fri, 20 Feb 2026 01:17:35 GMT

My monthly bill on my 3 lines kept going up unexplainable for some months and I eventually decided to switch to pay as you go. I was told it take one month to come into effect. On the first of Feb, couldn't make any calls. Called 150 yo enquires and was laud back yo a contract plant which I was told will take effect immediately. I go a text "Your £5 unl mins, texts and data 6-days add on has been added. This will end at 23:59 on 05/02". Just earlier on Thursday 19 Feb. I saw that my direct debit from ee is £360. I'm devastated. Don't know how that came up. I was trying to say cost online to find myself in this. I have been with ee for almost 3 years and haven't spent up to £900. Where did this come from? What do I do. I can't sleep and their app and website is down

someone help me!!!!!

Re: Outrageous Bill

XRaySpeX — Fri, 20 Feb 2026 01:23:38 GMT

@Henray : Are you in UK? You can't switch to PAYG while abroad & expect it to work there until you return to UK.

Re: Outrageous Bill

Henray — Fri, 20 Feb 2026 01:31:33 GMT

I'm not abroad. I live in the UK. I haven't travelled abroad. I'm not roaming either. My spend cap is 0!

Re: Outrageous Bill

Katie_B — Fri, 20 Feb 2026 08:05:36 GMT

Hi @Henray.

Thanks for confirming you are not currently roaming.

Please give us a call so our customer care team can investigate this further for you.

The team have account access and will be able to provide you with some answers and hopefully get this resolved.

Katie