topic Re: Downgrade plan in Contracts & Billing

Downgrade plan

Royarch — Sun, 15 Feb 2026 16:19:45 GMT

Hi am into my 30 days of where i can leave ee .this is a plan and a flex plan .i still owe money on the flex plan .can i still downgrade the sim deal to something cheaper

Re: Downgrade plan

bristolian — Sun, 15 Feb 2026 17:51:37 GMT

From the sounds of it, you've finished paying back the device loan element of the FlexPay plan and thus just have the airtime element running - can you confirm?

If so, then providing the airtime element has reached the minimum-term then yes, you can change that to another SIM-only plan if you find one that suits you better.

Re: Downgrade plan

Royarch — Sun, 15 Feb 2026 17:56:01 GMT

Hi no its the other was round .the device plan is open for another year but the air time plan is now completed ..

Can the airtime plan be reduced with the device plan stating the same

Re: Downgrade plan

bristolian — Sun, 15 Feb 2026 18:00:14 GMT

The clarity is useful.

It shouldn't matter - if the airtime plan has reached minimum-term then that's now on 30days notice to disconnect or immediate notice to alter at any time.

Device plan continues regardless.

Re: Downgrade plan

Royarch — Sun, 15 Feb 2026 18:03:51 GMT

Thank you for the reply .i have been trying all day to get my airtime plan reduced and ee keep telling me they i cnt because my device plan is still open .

I believe they are in the wrong

Re: Downgrade plan

Chris_B — Mon, 16 Feb 2026 08:11:42 GMT

@Royarch Yes you can change the airtime plan regardless if the device plan is still active for another 12 months. The new airtime plan will not come into effect until you have completed the full contract term of the current airtime tariff though.