topic Re: Unhappy Customer. in Contracts & Billing

Unhappy Customer.

Sire89 — Fri, 13 Feb 2026 18:12:32 GMT

I will be leaving EE this Autumn because of their high prices. I'd leave now if I wasn't tied into a contract. Been a loyal customer for over 10 years but this means nothing to them. They'd rather get an extra £30 a year from me by putting my SIM only contract up £2.50 a month to cover their network costs when I hardly use anything but WIFI (with a different network) Shows how much they value long term customers. Tried to find a resolution by calling them. They didn't want to know so I'm off and I won't be back. No skin off my nose. Quite the opposite. Have always praised this company but I guess it's gone to the dogs now. Shame.

Re: Unhappy Customer.

Sire89 — Fri, 13 Feb 2026 18:01:34 GMT

I will be leaving EE this Autumn because of their high prices. I'd leave now if I wasn't tied into a contract. Been a loyal customer for over 10 years but this means nothing to them. They'd rather get an extra £30 a year from me by putting my contract up £2.50 a month to cover their network costs when I hardly use anything but WIFI (with a different network) Shows how much they value long term customers. Tried to find a resolution by calling them. They didn't want to know so I'm off and I won't be back. No skin off my nose. Quite the opposite.

Re: Unhappy Customer.

Northerner — Fri, 13 Feb 2026 19:01:28 GMT

Hi @Sire89

I believe all main networks have a annual price increase. Note your WiFi comment but how you use your contract and services is your decision. Have you considered changing your SIM only tariff?

If not and you have decided to go then good luck with your new network.

Thanks

Re: Unhappy Customer.

Chris_B — Fri, 13 Feb 2026 22:34:21 GMT

@Sire89 How you use your device is a you choice be that on WiFi or actually using the service you’re paying for it doesn’t matter how little you use that service though.
The costs go up because costs go up not just for home owners but also businesses. The network relies on electricity so this has to be paid, costs for keeping network running ie parts go up in price so these costs have to be paid.

Re: Unhappy Customer.

bristolian — Sat, 14 Feb 2026 09:54:29 GMT

@Sire89 wrote:
I will be leaving EE this Autumn ....Tried to find a resolution by calling them.

Out of curiosity, what resolution were you seeking from this call?

Re: Unhappy Customer.

zulu17 — Sat, 14 Feb 2026 11:45:40 GMT

Hi @Sire89

If the company is changing your existing terms to move you to a new pounds and pence plan then normally you would have the option to cancel - that should be explained in your notification. If however your original agreement stated a £2.50 increase would apply then that is the contract you agreed to.