topic Re: Why do I have so many extra charges in Contracts & Billing

Why do I have so many extra charges

Caitlin2305 — Fri, 13 Feb 2026 21:59:47 GMT

On one of my phone bill I’ve got over £200 of extra charges I have no idea what there are? Haven’t signed up to anything. Would like to know how to remove them to stop them for happening? Or removed

Re: Why do I have so many extra charges

Chris_B — Fri, 13 Feb 2026 22:21:05 GMT

@Caitlin2305 Look at your bill breakdown so see what these are for

Re: Why do I have so many extra charges

Debbie_G — Sat, 14 Feb 2026 10:48:54 GMT

Hi @Caitlin2305.

Welcome to the community.

I know it’s worrying when a bill is higher than you expected.

You can view the itemisation of your bill by logging in to your EE account online or through the app, going to Bills, and selecting the month you’d like to view.

If you’re unsure what the charges are for or would like to discuss your bill, please get in touch with our customer support team. They’ll be able to check this for you.

Debbie