topic Re: Please Help! in Contracts & Billing

Please Help!

hamzaxiicorps — Fri, 13 Feb 2026 01:58:55 GMT

Please help me, I am extremely worried and don’t know what to do.

I recently got an EE SIM on contract, but I truly did not understand that international calls were not included in my plan. Before this, I was using Three and Lebara, and international calls were included in my package. Because of that, I honestly believed it would be the same with EE. This was a genuine misunderstanding on my part.

I have now been told that I owe £630 for international calls, and my SIM has been restricted. I am completely shocked and very scared. I cannot afford to pay £630. It is a huge amount of money for me, and I simply do not have it.

I did not make these calls intentionally knowing they were chargeable. If I had known they were not included, I would never have made them. This was an honest mistake, not misuse.

I am begging for help and understanding. Please, is there any way EE can review this and waive or reduce the charges as a gesture of goodwill? I am willing to cooperate fully and find a solution, but I genuinely cannot pay this amount. It is causing me severe stress and anxiety.

If you need to deactivate my SIM, please do that, but I cannot pay this bill. I am really pleading for help and understanding.

If anyone has advice or has been through something similar, please guide me. I feel helpless and really need support.

Thank you so much for reading this. I truly appreciate any help.

Re: Please Help!

hamzaxiicorps — Fri, 13 Feb 2026 02:07:26 GMT

@Peter_W

Re: Please Help!

XRaySpeX — Fri, 13 Feb 2026 02:49:11 GMT

If you're having difficulty paying your bill in full on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Not much help now but for the future :

International calls & texts to overseas nos. from UK can be rather expensive but EE has a add-on, for £2.16 pm for those on contract or free for some legacy PAYG, that can be applied for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Re: Please Help!

bristolian — Fri, 13 Feb 2026 07:59:50 GMT

@XRaySpeX wrote:
Not much help now but for the future

And in the same vein, a spend cap will prevent most additional charges being incurred...

https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap

You absolutely need to contact EE-CS ASAP. 150 from your mobile.