https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-possible/m-p/1601096#M107570 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/378250">@Saiyuki666</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>It is worth checking in the EE app and the <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=794c700c-80b4-4aa6-9cde-3a480ee52170&amp;scope=openid%20offline_access%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.selfservic-context.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fconversational.mobile.messaging.read%20profile&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fhelp%2Fcontact-ee&amp;client-request-id=50ecb6b3-12a7-4fd2-9cae-c626de6e0ee3&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=iupQVwAfTYjW9Y_D9cuhoLS8crwxBlPRkqp5YjH65eo&amp;code_challenge_method=S256&amp;prompt=select_account&amp;nonce=6b0e0679-4183-4fd1-b69e-f1e5e87897c4&amp;state=eyJpZCI6IjQ3NWQxNjcyLTI0OWItNDA3YS05M2I4LTc4ZTE5OWQ3NDIzNCIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">EE website</A> to check if the same thing happens on both, and then uninstall and reinstall the app, and clear the cookies and cache from your browser.</P> <P>If you continue to see no upgrade options, please give us a call and our <A href="https://ee.co.uk/help/contact-ee" target="_blank">upgrades guides</A> can have a look at options we have for you.</P> <P>Michael</P> Thu, 12 Feb 2026 08:23:51 GMT Michael_D 2026-02-12T08:23:51Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-possible/m-p/1601035#M107563 <P>I have ee mobile and ee broadband. I am on EE one. There doesn't seem to be a upgrade one plan available.</P><P>I agreed to get ee broadband for the benefits. Getting £20 off my next contract sounded like a good idea. Im very disappointed.</P><P>Please advice why I cant upgrade with ee one benefits?</P> Wed, 11 Feb 2026 18:38:30 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-possible/m-p/1601035#M107563 Saiyuki666 2026-02-11T18:38:30Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-possible/m-p/1601096#M107570 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/378250">@Saiyuki666</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>It is worth checking in the EE app and the <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=794c700c-80b4-4aa6-9cde-3a480ee52170&amp;scope=openid%20offline_access%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.selfservic-context.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fconversational.mobile.messaging.read%20profile&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fhelp%2Fcontact-ee&amp;client-request-id=50ecb6b3-12a7-4fd2-9cae-c626de6e0ee3&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=iupQVwAfTYjW9Y_D9cuhoLS8crwxBlPRkqp5YjH65eo&amp;code_challenge_method=S256&amp;prompt=select_account&amp;nonce=6b0e0679-4183-4fd1-b69e-f1e5e87897c4&amp;state=eyJpZCI6IjQ3NWQxNjcyLTI0OWItNDA3YS05M2I4LTc4ZTE5OWQ3NDIzNCIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">EE website</A> to check if the same thing happens on both, and then uninstall and reinstall the app, and clear the cookies and cache from your browser.</P> <P>If you continue to see no upgrade options, please give us a call and our <A href="https://ee.co.uk/help/contact-ee" target="_blank">upgrades guides</A> can have a look at options we have for you.</P> <P>Michael</P> Thu, 12 Feb 2026 08:23:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-not-possible/m-p/1601096#M107570 Michael_D 2026-02-12T08:23:51Z