https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1600037#M107456 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4940532">@Sashashep</a></SPAN>&nbsp;</P> <P>I can imagine it's concerning when you've received an email saying that you've not paid your bill.</P> <P>I'd recommend checking the sender's email address, just to make sure that the email is a genuine email from EE.</P> <P>You can find more information on how to avoid scams on our <A href="https://ee.co.uk/help/security/staying-safe-online/avoid-and-prevent-scams" target="_blank"><STRONG>How to avoid scams </STRONG></A>web page.</P> <P>If the email is a genuine EE email, I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">giving us a call</A>, then a guide can get this looked into for you.</P> <P>Chris S</P> Fri, 06 Feb 2026 11:51:14 GMT Chris_S 2026-02-06T11:51:14Z https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1599910#M107424 <P>Why have I got an email saying I’ve not paid my bill&nbsp;</P> Thu, 05 Feb 2026 22:44:01 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1599910#M107424 Sashashep 2026-02-05T22:44:01Z https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1600037#M107456 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4940532">@Sashashep</a></SPAN>&nbsp;</P> <P>I can imagine it's concerning when you've received an email saying that you've not paid your bill.</P> <P>I'd recommend checking the sender's email address, just to make sure that the email is a genuine email from EE.</P> <P>You can find more information on how to avoid scams on our <A href="https://ee.co.uk/help/security/staying-safe-online/avoid-and-prevent-scams" target="_blank"><STRONG>How to avoid scams </STRONG></A>web page.</P> <P>If the email is a genuine EE email, I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">giving us a call</A>, then a guide can get this looked into for you.</P> <P>Chris S</P> Fri, 06 Feb 2026 11:51:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill/m-p/1600037#M107456 Chris_S 2026-02-06T11:51:14Z