topic Mis-sold 4G WiFi in Contracts & Billing

Mis-sold 4G WiFi

JEMMA46 — Tue, 03 Feb 2026 12:36:14 GMT

I was misold 4G WiFi sim as promised broadband in my new property by the sales man. Never heard from again. Was all LIES and EE have done nothing to help my situation but closed the contract and billed me and extortionate amount for a tiny box and I no longer have the box.

Re: Mis-sold 4G WiFi

JEMMA46 — Tue, 03 Feb 2026 12:18:31 GMT

Following

Re: Mis-sold 4G WiFi

bristolian — Tue, 03 Feb 2026 12:21:03 GMT

@JEMMA46 wrote:
Following

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Re: Mis-sold 4G WiFi

Peter_W — Tue, 03 Feb 2026 15:25:54 GMT

Welcome to the Community, @JEMMA46.

I've just moved this over to a new thread so we can be sure that any details you receive are specific to your query.

With 4G WiFi, this can be sold as an alternative to when fast broadband speeds aren't available in the area.

What exactly do you mean when you say it was never heard from again?

You certainly wouldn't be expected to pay for a service you haven't received, but it would usually be the customer's responsibility to flag this with our team and query any issues.

That way we can make sure we work towards the right resolution.

Peter