topic Re: resignation from the telephone number in Contracts & Billing

resignation from the telephone number

kuswiksergiusz — Fri, 30 Jan 2026 19:33:15 GMT

On December 1st, 2025, I called EE on number 150 to cancel one phone number. I was told that the number would be removed on December 30th. Then, in January, I received a bill that still shows the phone number I was cancelling.

Re: resignation from the telephone number

Katie_B — Sun, 01 Feb 2026 09:06:28 GMT

Hello @kuswiksergiusz.

Welcome to the community.

I would recommend giving us another call.

If you provided your 30 days notice on December 1st the line should be disconnected.

Just to check this was not a PAC disconnection to transfer over to another network?

Katie

Re: resignation from the telephone number

kuswiksergiusz — Mon, 02 Feb 2026 13:48:48 GMT

I reported the deactivation of a telephone number that is no longer in use

Re: resignation from the telephone number

Christopher_G — Mon, 02 Feb 2026 15:57:18 GMT

OK, thanks for clarifying, @kuswiksergiusz

If you speak with our Customer Support team, they'll be able to look into this and help get it sorted.

Chris