topic Re: Change from Colleague Account to Personal in Contracts & Billing

Change from Colleague Account to Personal

GeorgiaMcK — Mon, 02 Feb 2026 14:21:24 GMT

Hi,

I am an ex-employee, my contact is due to end on 13th February but my account still has the colleague discount and it hasn't changed to a leaver (friends and family) discount yet with a personal account. How can I get this chased as I would like to move to a SIMO but currently can't because of my account type and discount.

Thanks

Re: Change from Colleague Account to Personal

bristolian — Mon, 02 Feb 2026 15:45:42 GMT

Only part of the issue here, but for clarity, when you say "my contract is due to end", do you mean that you are currently serving 30days disconnection notice? Or are you referring to the end of your minimum-term?

Re: Change from Colleague Account to Personal

GeorgiaMcK — Mon, 02 Feb 2026 16:12:24 GMT

it is the end of my minimum term I don’t wish to disconnect.

Re: Change from Colleague Account to Personal

GeorgiaMcK — Mon, 02 Feb 2026 17:38:46 GMT

Good evening,

Could you please send me this info too as I am in the same position

Thanks

Re: Change from Colleague Account to Personal

Leanne_T — Mon, 02 Feb 2026 17:50:07 GMT

Hi there @GeorgiaMcK

Thanks for coming to the community.

How long ago did you leave EE/BT? Have you had any emails to let you know the change had been requested?

Thanks 🙂

Leanne.

Re: Change from Colleague Account to Personal

GeorgiaMcK — Mon, 02 Feb 2026 18:02:12 GMT

I left in June and had absolutely nothing to say about any changes

Re: Change from Colleague Account to Personal

Leanne_T — Mon, 02 Feb 2026 18:30:24 GMT

Hi @GeorgiaMcK

Thanks for the quick reply.

I have sent you a private message with some details to help 🙂

Leanne.