topic Re: GETTING OUT OF EE in Contracts & Billing

GETTING OUT OF EE

maggieblundell — Sun, 01 Feb 2026 16:55:11 GMT

Does anybody know how I can extricate myself from EE? I have tried many many times over the last 2 years to see my account on line, on the app, in the store, over the phone. I've spent hours and hours talking to numerous EE Agents, all who are very personable people and of course, only doing their job. I have changed passwords, email addresses, deleted the app, reinstalled the app. Tried a many many times to achieve the elusive 'linked up' status (to no avail). I have visited 2 different stores armed with my phone and my laptop. I've written to the head office. Zero success. My life is too short to deal with this company any more. Please, if anyone out there knows the escape route please share. I shall forever be in your debt. Thank you.

Re: GETTING OUT OF EE

XRaySpeX — Sun, 01 Feb 2026 17:00:39 GMT

@maggieblundell : You never mention which product/service you are trying to escape from, but if it's a mobile phone or SIM contract ...

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay Early Termination Fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: GETTING OUT OF EE

maggieblundell — Sun, 01 Feb 2026 17:06:23 GMT

Thank you I have both phone contract (usage only, I own my phone) and broadband.

any Idea of how to get out of the broadband contract?

Re: GETTING OUT OF EE

XRaySpeX — Sun, 01 Feb 2026 17:21:05 GMT

Similar. To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill.