topic Re: how do i get a copy of my flex plan in Contracts & Billing

how do i get a copy of my flex plan

Chef1971 — Thu, 29 Jan 2026 10:00:27 GMT

Need a copy of flex plan to see terms and conditions

Re: how do i get a copy of my flex plan

Chef1971 — Thu, 29 Jan 2026 10:12:07 GMT

Need a copy of my device plan agreement changed my air time to different providor after asking ee for plan, wouldnt change or provide, now charged full amount for device plan, with a week remaining on air time.plan...

Re: how do i get a copy of my flex plan

Ritu_D — Thu, 29 Jan 2026 12:36:36 GMT

Hi @Chef1971

Thanks for reaching out here on the community.

You can find a copy of your flex pay plan by Logging in to Your EE account, select 'manage' then 'mobile and sim' then select 'your documents'.

If you do not have access to your app or online account you can Contact one of our guides to request a copy.

Thanks

Ritu

Re: how do i get a copy of my flex plan

Chef1971 — Thu, 29 Jan 2026 13:14:32 GMT

There is nothing online as bith accounts are now closed....told.my device plan would stay now been told had to pay in full....one very unhappy ex ee customers 14+ years treated badly

Re: how do i get a copy of my flex plan

garybs29 — Thu, 29 Jan 2026 13:23:25 GMT

Issue is you changed with a week left on airtime so is chargeable iin full. If airtime had been out of contract would have been paid monthly still.. if you were told it would stay I'd get in touch maybe even complain about being mis-advised

Re: how do i get a copy of my flex plan

Ritu_D — Thu, 29 Jan 2026 13:32:35 GMT

Thanks for coming back and explaining your situation @Chef1971

We do not have account access here on the community.

I would suggest giving our guides a call so they can take a look into this for you.

You could also Make a Complaint if you are unhappy about this.

Thanks

Ritu

Re: how do i get a copy of my flex plan

bristolian — Thu, 29 Jan 2026 13:49:13 GMT

FlexPay T&Cs are available at https://ee.co.uk/help/terms-and-conditions/mobile/pay-monthly/flex-pay

Re: how do i get a copy of my flex plan

Chef1971 — Tue, 03 Feb 2026 21:10:09 GMT

I put in a complaint last week heard nothing back....

Re: how do i get a copy of my flex plan

Chef1971 — Tue, 03 Feb 2026 21:10:29 GMT

I made complaint heard nothing back

Re: how do i get a copy of my flex plan

Linzi_H — Wed, 04 Feb 2026 08:39:45 GMT

Hi @Chef1971

If you've used the complaints webform, a dedicated member of the team will get back in touch in around 7 days.

If you've submitted a complaint over the phone, then you'll need to call our team for an update on this.

Linzi