topic Re: I want to file a complaint in Contracts & Billing

I want to file a complaint

Luczkowski — Wed, 28 Jan 2026 15:03:54 GMT

Could someone tell me where to submit an official form, my two phone contracts have expired and I can't get new ones?
Grzegorz

Re: I want to file a complaint

bristolian — Wed, 28 Jan 2026 15:14:53 GMT

Pay-monthly mobile contracts don't "expire", they will always continue on a rolling basis until or unless you explicitly give disconnection notice or port-out using a PAC.

The complaints form is at https://ee.co.uk/help/contact-ee/complaint

Re: I want to file a complaint

XRaySpeX — Wed, 28 Jan 2026 15:47:32 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: I want to file a complaint

Chris_B — Wed, 28 Jan 2026 20:15:27 GMT

@Luczkowski You can’t get a new contract with EE. EEs not obligated to sell you any contract. I’m more curious on how you’re going to word. EE want sell me a contract,

@XRaySpeX Did you read what was put. Deadlock for what ? Not being sold a new contract ! How would this work please explain.

Re: I want to file a complaint

XRaySpeX — Wed, 28 Jan 2026 20:45:05 GMT

@Chris_B : The reasons & background behind this issue have not been revealed. Who amongst us can say whether the OP has a valid case w/out knowing more detail. Anyway it's not our adjudication that matters but that of EE Complaints Dept. & the ADR. The OP simply how to file a complaint & I simply told him how with a brief precis of the process.