topic Re: Price difference in the 14-day cooling-off period in Contracts & Billing

Price difference in the 14-day cooling-off period

cherieston — Mon, 26 Jan 2026 21:01:28 GMT

Hi there, wondering if anyone has had a similar experience or has some tips.

My broadband package is 1.6gb, priced at 49.99. Currently, the same package is advertised at 44.99, a £5 difference.

Upon calling customer service, I was advised that I would need to cancel my internet and re-order to get the offer.

I have gone ahead and tried upgrading from my EE and was able to secure a price of 47.99, still not 44.99!

Any other options besides the hassle of cancelling my contract?

Thanks,

Re: Price difference in the 14-day cooling-off period

bristolian — Mon, 26 Jan 2026 21:21:14 GMT

All you can do is choose the best offer for your chosen package at the time of ordering - prices vary upwards & downwards, and - to be blunt - I doubt you'd have been unhappy had prices risen!

Cancelling and re-ordering would be the only way to secure a new price, you'd have to hope the same offer is available when you come to re-order. It may be higher, or lower - this will be the gamble you take.

Re: Price difference in the 14-day cooling-off period

Chris_B — Mon, 26 Jan 2026 21:22:15 GMT

@cherieston You’ve been told how to do this and that’s your only option.

Re: Price difference in the 14-day cooling-off period

cherieston — Tue, 27 Jan 2026 11:50:36 GMT

Thank you for the replies, I understand the black and white/ T&C, but I just thought I would be extended the courtesy of a price match, considering I am still within the 14-day cooling-off period.

Re: Price difference in the 14-day cooling-off period

Colstalex — Wed, 28 Jan 2026 08:38:43 GMT

They know you would have the hassle cancelling (disconnection) and signing up again (reconnection). You can't really leave for someone else unless they do 30 day contracts.