topic Re: Re: Temporary disable device or account in Contracts & Billing

Re: Temporary disable device or account

Sellors — Sun, 25 Jan 2026 23:14:48 GMT

is this still possible and when you contact EE to lift the bar is this instant?

Thanks

Michael_D — Mon, 26 Jan 2026 08:10:14 GMT

Thanks for coming to the community.

You can still request for a phone or SIM to be restricted with our customer service guides.

Any changes that are made can take up to 24 hours to take effect, but are generally a lot quicker and almost instant in many cases.

Michael

Sellors — Mon, 26 Jan 2026 10:39:40 GMT

hi,

thanks - how long to undue any bar on a phone?

Michael_D — Mon, 26 Jan 2026 10:47:19 GMT

It would be up to 24 hours again with removing any restrictions @Sellors. Usually it is quicker, but that is the maximum amount of time it can take.

Michael