topic Re: Connection in Contracts & Billing

Connection

Ashzig — Fri, 23 Jan 2026 18:14:41 GMT

I have been in a dispute with EE for nearly a month now about returning a device through an upgrade after being told after via text chat I can keep it, I have no been cut off from my connection, it’s currently 18:15 and I have no way of contacting them, this is disgusting and this company is a joke. If anyone has a number for someone I can contact it would be appreciated.

Re: Connection

Chris_B — Fri, 23 Jan 2026 18:59:18 GMT

@Ashzig ⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️

Re: Connection

Ashzig — Fri, 23 Jan 2026 19:06:17 GMT

Hi @Chris_B , it’s says they’re closed when I call even though their times are until 9pm online.

I can’t call, text or use data it’s disgusting. My mother is in hospital and on my phone plan so she is without calls and internet. Apparently they closed at 6pm.

Thanks anyway

Re: Connection

Ali_A — Sat, 24 Jan 2026 10:48:27 GMT

Hi @Ashzig

Sorry to hear you have an ongoing issue about your upgrade.

You can find our contact number to call from an alternative phone and our opening times at Contact us | Help | EE.
Please give the team another call so a guide will be able to look into your account and latest update regarding your upgrade query.

Ali

Re: Connection

Ashzig — Sat, 24 Jan 2026 09:35:16 GMT

Hello,

Now you will be open again so I will call later, giving a customer 3 hours to sort out a situation this during the working week is crazy.

Being left without calls/texts/data with no way to remedy the situation is not okay.

Re: Connection

bristolian — Sat, 24 Jan 2026 09:42:54 GMT

@Ashzig wrote:
Being left without calls/texts/data with no way to remedy the situation is not okay.

It's a natural consequence when an individual phone is suspended, that use of it is not available. The way of resolving that is to have another means to make contact.