topic Re: Live chat in Contracts & Billing

Re: Live chat

44754 — Sat, 24 Jan 2026 06:47:43 GMT

I have a question about whether there's an overpayment on my account. I most likely paid off my phones earlier, but the subscription fees for both of my phone numbers were the same.

Re: Re: Live chat

XRaySpeX — Sat, 24 Jan 2026 07:06:06 GMT

@44754 : EE's traditional mobile contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.

Re: Re: Live chat

44754 — Sat, 24 Jan 2026 07:20:45 GMT

I thought the contract ended last year and I was still paying even though it was indefinite.

Re: Re: Live chat

XRaySpeX — Sat, 24 Jan 2026 07:27:19 GMT

@44754 : These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.