topic Re: How do I get to speak to a human being? in Contracts & Billing

How do I get to speak to a human being?

Mull1gm — Thu, 22 Jan 2026 11:02:25 GMT

I've been trying to find a way to speak to a PERSON re a recent (disappeared) text re 30% increase in charge for mobile.

Re: How do I get to speak to a human being?

Alex_H — Thu, 22 Jan 2026 13:11:07 GMT

Hi @Mull1gm,

Welcome to the EE Community

You can find the numbers to call us on our contact us page. If you select option 1 when calling you will get a text back to use our visual menu and just select the option to talk to someone about your bill. Or you can press option 2 when you call to use the traditional audio menu to select who you need to talk to. They will be able to check regarding the text message you received.

Alex

Re: How do I get to speak to a human being?

Chris_B — Thu, 22 Jan 2026 13:11:24 GMT

@Mull1gm You call customer support on 150 and select option 2 then listen to the other options given and select the closest to your issue.