topic Re: Email received not an EE customer. in Contracts & Billing

Email received not an EE customer.

lorelladavies18 — Wed, 21 Jan 2026 08:16:36 GMT

I have no contract but recieved an e-mail saying my payment og £10.44 is going up in april by nearly £3.00 why

Re: Email received not an EE customer.

lorelladavies18 — Tue, 20 Jan 2026 19:42:25 GMT

Are you not replying?

Re: Email received not an EE customer.

Katie_B — Wed, 21 Jan 2026 08:15:00 GMT

Hello @lorelladavies18.

Thanks for coming to the EE Community.

Do you have a Home Broadband or Mobile account?

Could you please confirm the email address which the email came from? until we have confirmed if this is genuine please don't click on any links or provide any personal information.

Speak soon,

Katie