https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596763#M106945 <P>I need help, my uncle has an account with yourselves. I believed it was PAYG but from texting 150 it seems to be a contract. He is very ill in hospital and can't tell me what he is getting and the cost or how he pays. I need some help with this.</P> Tue, 20 Jan 2026 21:18:05 GMT kms1985 2026-01-20T21:18:05Z https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596763#M106945 <P>I need help, my uncle has an account with yourselves. I believed it was PAYG but from texting 150 it seems to be a contract. He is very ill in hospital and can't tell me what he is getting and the cost or how he pays. I need some help with this.</P> Tue, 20 Jan 2026 21:18:05 GMT https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596763#M106945 kms1985 2026-01-20T21:18:05Z https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596764#M106946 <P>What does texting AL to 150 from his no. fully report verbatim (it is free)?</P> Tue, 20 Jan 2026 21:28:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596764#M106946 XRaySpeX 2026-01-20T21:28:39Z https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596772#M106947 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000013942.jpg" style="width: 3072px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41438iD22E473E4F6EEFCD/image-size/medium?v=v2&amp;px=400" role="button" title="1000013942.jpg" alt="1000013942.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000013944.jpg" style="width: 3072px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41439iB4F2E31F8C645205/image-size/medium?v=v2&amp;px=400" role="button" title="1000013944.jpg" alt="1000013944.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000013945.jpg" style="width: 3072px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41440i6A3B462AA9FE5C38/image-size/medium?v=v2&amp;px=400" role="button" title="1000013945.jpg" alt="1000013945.jpg" /></span></P><P>  </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000013946.jpg" style="width: 3072px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41441i1BB44A3EF401C0D5/image-size/medium?v=v2&amp;px=400" role="button" title="1000013946.jpg" alt="1000013946.jpg" /></span></P><P> </P> Tue, 20 Jan 2026 21:48:49 GMT https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596772#M106947 kms1985 2026-01-20T21:48:49Z https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596775#M106948 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4933515">@kms1985</a>&nbsp;: That is certainly on contract. There's no way to find out his monthly fee w/out asking him or logging into his EE a/c.</P> Tue, 20 Jan 2026 22:07:46 GMT https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596775#M106948 XRaySpeX 2026-01-20T22:07:46Z https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596779#M106949 <P>If any of your relatives have power of attorney for your uncle's affairs, or otherwise has third party authority over his account, this will need to be used.</P><P>Otherwise, EE should not be discussing his account with any third parties, regardless of motivation.</P> Tue, 20 Jan 2026 22:24:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Impossible-to-get-answers/m-p/1596779#M106949 bristolian 2026-01-20T22:24:51Z