topic Re: linking accounts in Contracts & Billing

linking accounts

smoky4 — Tue, 20 Jan 2026 11:24:10 GMT

this is ridiculous i have mobile broadband and a home broadband account been on the phone lots even the tech team no one seems to be able to help linking my devices to my accounts

Re: linking accounts

XRaySpeX — Tue, 20 Jan 2026 11:32:04 GMT

You link the mobile BB by its mobile no.
You link the Home BB by its a/c no. starting 'GB'.

Re: linking accounts

smoky4 — Tue, 20 Jan 2026 11:47:07 GMT

This is sound advice but honestly i've tried both and tech team could'nt help i do not think anyone believes me these contracts cost £35 and £26.99 and my bank payments are a bit erratic and i cant link to find the reason

Re: linking accounts

Linzi_H — Tue, 20 Jan 2026 13:46:37 GMT

Hi @smoky4

I'm disappointed to hear our technical support team wasn't able to get this sorted out. I hope they've been able to open a ticket to investigate this further. If not, please ask them to do this so the support team can work on getting this resolved.

Linzi