topic My order in Contracts & Billing

My order

XKO301 — Sun, 18 Jan 2026 02:33:39 GMT

My contract is done bt my order not be completed

Re: My order

XRaySpeX — Sun, 18 Jan 2026 04:27:02 GMT

What do you mean? Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.

Re: My order

Linzi_H — Sun, 18 Jan 2026 09:42:58 GMT

Hi @XKO301

Welcome to the Community.

If you've placed an order with us, but it's not been successful, or you've had no further updates, you'll be best contacting our team directly so they can let you know what stage things are at.

As @XRaySpeX has mentioned above, if you can let us know some further details, we'll do everything we can to help or point you in the right direction.

Linzi 😊