topic Re: HUGE incontract cost increase in Contracts & Billing

HUGE incontract cost increase

Cornichabra — Fri, 16 Jan 2026 18:47:54 GMT

having suffered a double digit increase last year i cant believe EE think its ok to slap another 20% on my contract cost.

ive already migrated 3 family handsets away from them - they will now lose the last two as soon as they are out of contract

these increases border on criminal, i think they rely on customers thinking 'oh its just another x pounds per month' - they should be obliged to state all increases in percentage terms and then justify them

Re: HUGE incontract cost increase

Northerner — Fri, 16 Jan 2026 19:35:03 GMT

Hi @Cornichabra

The annual price increase is the same for most carriers although the costs differ. Please read the below link:

https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes

If your tariffs are up you can look at cheaper deals.

Thanks

Re: HUGE incontract cost increase

garybs29 — Fri, 16 Jan 2026 20:44:16 GMT

Double digits yeah ok I believe you. Highly unlikely ani ncrease on inflation was double digits on any single line

Re: HUGE incontract cost increase

bristolian — Sat, 17 Jan 2026 00:00:11 GMT

When mid-contract price rises were first allowed by Ofcom, they were percentage-based thus lower-priced plans had a lower increase. Then the inflation-crisis hit and price-rises breached double-figures, causing mass complaints.

There has been a general trend across the industry since then, towards "simplicity" that is best achieved by fixed-price increases, also achieving the price certainty over a 2year minimum-term that consumers generally want.

The negative-side of fixed-price increases is that they tend to be a higher-percentage on lower-priced plans, as in your case. Whatever the industry or individual operators do, is likely to cause upset somewhere. There are a handful of providers out there who advertise fixed-prices across 24months, but they may have other drawbacks in other areas.