topic Re: NEED URGENT EE CALL BACK in Contracts & Billing

NEED URGENT EE CALL BACK

cbruno64 — Fri, 16 Jan 2026 12:39:57 GMT

Re: NEED URGENT EE CALL BACK

XRaySpeX — Fri, 16 Jan 2026 12:41:47 GMT

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

What's your query? Maybe we can help you.

Re: NEED URGENT EE CALL BACK

cbruno64 — Fri, 16 Jan 2026 12:43:03 GMT

Im currently overseas and have international roaming package. But I am unavailable to make outgoing calls.

I have no means by which to make a call to customer service as my mobile won't allow.

The issue is not with the mobile handset but at EE end.

How can I get in touch I d been. Trying all day!!

Re: NEED URGENT EE CALL BACK

Northerner — Fri, 16 Jan 2026 12:50:12 GMT

Hi @cbruno64

Are there no landlines?

You can also use the chat in the EE app. Sounds like you need roaming activated assuming you are a pay monthly customer.

Thanks

Re: NEED URGENT EE CALL BACK

Peter_W — Fri, 16 Jan 2026 15:05:54 GMT

Welcome to the Community, @cbruno64.

This is likely one of two issues - either roaming needs to be activated full stop, or you have a roaming setting in place that is preventing you from making international calls.

Did you receive a text when you arrived, and have you been able to use the internet, or have you got no service full stop?

Peter

Re: NEED URGENT EE CALL BACK

bristolian — Fri, 16 Jan 2026 15:23:44 GMT

And to add to Peter's questions, have you previously been able to use your phone abroad? Be it on this trip or previously.