https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-but-no-plans-available/m-p/1595589#M106792 <P>Hi</P><P>&nbsp;</P><P>I am eligible for an upgrade but each device (specifically Apple) / model / colour / memory option I choose says there are no plans available.&nbsp;<BR /><BR /></P><P>is anyone able to advise before calling please?&nbsp;<BR /><BR /></P><P>thanks</P><P>laura</P> Thu, 15 Jan 2026 21:50:07 GMT Lauraheidi32 2026-01-15T21:50:07Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-but-no-plans-available/m-p/1595589#M106792 <P>Hi</P><P>&nbsp;</P><P>I am eligible for an upgrade but each device (specifically Apple) / model / colour / memory option I choose says there are no plans available.&nbsp;<BR /><BR /></P><P>is anyone able to advise before calling please?&nbsp;<BR /><BR /></P><P>thanks</P><P>laura</P> Thu, 15 Jan 2026 21:50:07 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-but-no-plans-available/m-p/1595589#M106792 Lauraheidi32 2026-01-15T21:50:07Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-but-no-plans-available/m-p/1595636#M106795 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4929092">@Lauraheidi32</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having viewing your upgrade options online. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to the team</A> and they will be able to see why this is happening, and talk through your upgrade options.</P> <P>Rach</P> Fri, 16 Jan 2026 10:18:56 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-but-no-plans-available/m-p/1595636#M106795 Rach_H 2026-01-16T10:18:56Z