Re: Live chat

kieraclark — Wed, 14 Jan 2026 17:14:09 GMT

Hi,

wondering if you could help me, last month I upgraded my phone to a iPhone 17 pro max what the price pm is £80

so this month is my first payment of my iPhone for £80, and then should be £30 on top for my iPhone payment plus £6.99 for delivery. what is total of £116.99 and my payment on my account say £138 I’m very confused why this has got to this amount, and when this was the agreed amount of £116.99 would someone be able to get back to me about this as unsure why I’m being charged over £20 more

thank you

kind regards

kiera clark

Re: Re: Live chat

Rach_H — Wed, 14 Jan 2026 18:55:30 GMT

Hi @kieraclark,

Welcome to the Community!

We know how important it is for you to know what is happening with your bills, so I can understand your confusion if these aren't looking how you'd expect.

I'd recommend reaching out to our team and they will be able to give you a full breakdown of your bill, and explain why it's a little higher this month.

Rach

topic Re: Live chat in Contracts & Billing

Re: Live chat

Re: Re: Live chat