topic Re: Vat invoice in Contracts & Billing

Vat invoice

Zztop — Mon, 05 Jan 2026 17:57:42 GMT

I have a personal account with EE and EEBB. I work for a company and are trying to partly reimburse me for calls/BB usage that I have made using my personal account.

In order to do this they require EE to provide a VAT invoices of my latest bill, (which they will use to reclaim a percentage of VAT from HMRC).

I have received a paper bill (which I have had for the price of £3 English pounds), to only find that no vat details or number are recorded.

I have tried to speak with EE and have said they are unable to provide this information as my account with EE is personal and not a business.

I’ve referenced the 1994&1995 VAT Act, but to no avail!

How can I get this information? I don’t see the type of account as a problem, (even my Milkman sends me invoices with VAT breakdown!)

Re: Vat invoice

XRaySpeX — Mon, 05 Jan 2026 18:34:40 GMT

You need to switch to a business a/c to receive VAT receipts. You are not a VAT registered cust. (your employers are) to be entitled to them as per the VAT Acts.

Re: Vat invoice

Gez6 — Mon, 12 Jan 2026 23:15:33 GMT

My understanding was a company needs to create a vat invoice if they charge vat irrespective of if the customer is entitled to reclaim directly from hmrc or not.

Re: Vat invoice

Leanne_T — Thu, 12 Feb 2026 08:35:46 GMT

Hi @Gez6

Our bills for personal users show all charges inclusive of VAT. If you need a VAT breakdown for business purposes, please get in touch with our mobile guides to arrange switching to a business account.

The team will go through the plans and let you know what options are available.

Leanne.

Re: Vat invoice

Zztop — Tue, 13 Jan 2026 13:41:26 GMT

I need a breakdown of my personal bill showing the inclusion to submit to my employer who IS VAT registered.

Why is this so hard for EE to facilitate?!

Re: Vat invoice

LaLaPo — Tue, 13 Jan 2026 15:21:50 GMT

@ ZZTOP

Well as far as I have been told from HMRC when I called them - they have to provide if asked for.

I need VAT receipts too - why should I switch to a business account? I work for multiple businesses and they all pay something towards my bill.

EE are taking the P!55 basically.

Re: Vat invoice

LaLaPo — Tue, 13 Jan 2026 15:25:15 GMT

Hi Leanne_T

How about EE just try and help people rather than forcing us to upgrade to a business account - especially when you can't even make that seamless as we need to set up the business account first then port numbers across etcetc.

I have now asked 3 times for 2024 and 2025 monthly bills with VAT - every time I have been told it takes 45 days but I never get answer - that's not customer service.

I will be reporting this to HMRC... as you should be providing the VAT number against a bill where you have charged charged VAT - unless of course you are not charging VAT which would be illegal?

Re: Vat invoice

Ali_A — Tue, 13 Jan 2026 16:15:20 GMT

Hi @Zztop

We appreciate your employer may be VAT registered, however you are our end customer on a Consumer (personal) account. I understand this may not be convenient for your employer. As @XRaySpeX and @Leanne_T mentioned, you'll be able to contact Customer Support to change your account type to a business account for your bills to be VAT invoices moving forward.

Ali

Re: Vat invoice

ed_ping — Fri, 06 Feb 2026 09:22:50 GMT

incorrect, it is a legal requirement to provide a VAT invoice on request if you have charged VAT, regardless of who the customer is.

Re: Vat invoice

garybs29 — Fri, 06 Feb 2026 12:49:15 GMT

Interesting that the law states the word "may" - VATREC4010 - VAT invoices: requirement to provide invoices: The legal obligation to provide a VAT invoice - HMRC internal manual - GOV.UK

VAT Act 1994, schedule 11 paragraph 2A allows for the making of regulations which may require invoices (to be referred to as “VAT invoices”) containing specified particulars to be provided by taxable persons supplying goods or services to other taxable persons. Such regulations are in VAT Regulations 1995, Regulations 13-20.

Also Do-you-always-have-to-issue-a-VAT-invoice.pdf states as follows -

Contrary to what you might expect, there’s only one situation where you’re required by law
to issue an invoice, that is where you and your customer are both VAT registered.

So not a legal requirement at all