Request for Discounts Review and Unrecognised SIM on My Account

Anime1 — Mon, 12 Jan 2026 10:38:36 GMT

Hi,

I am writing to ask whether it is possible to have my mobile and broadband bills reviewed and for any available discounts to be applied across my account.

When I last visited an EE store to resolve ongoing issues, I noticed that some discounts had been removed. In addition, the new broadband package that was set up for me does not have any discount applied, whereas my previous broadband deal did.

I am also extremely concerned about a SIM number on my account that I do not hold or use. Despite repeatedly contacting EE via 150 and visiting stores over the past year, this SIM has not been cancelled or blocked. My bills show that this SIM is being used, even though it is not in my possession and I do not recognise it. This situation is very frustrating, especially as I am still being charged for it and am apparently tied into payments until 2027.

I would appreciate it if you could:

Review my account and reapply or offer any eligible discounts on my mobile and broadband services
Investigate and urgently cancel or block the unrecognised SIM
Confirm that I will not continue to be charged for a service I do not use or possess

I would be grateful for a clear resolution to these issues as soon as possible.

Kind regards,

Re: Request for Discounts Review and Unrecognised SIM on My Account

Schockwave — Mon, 12 Jan 2026 11:17:36 GMT

Hello @Anime1 ,

Welcome to the community,\

This is a public forum with no account access, you will have to speak to customer service about this.

topic Re: Request for Discounts Review and Unrecognised SIM on My Account in Contracts & Billing

Request for Discounts Review and Unrecognised SIM on My Account

Re: Request for Discounts Review and Unrecognised SIM on My Account