topic Re: Unable to change billing address in Contracts & Billing

Unable to change billing address

alyssa004 — Sun, 23 Feb 2025 08:40:58 GMT

Cant be able to edit the billing address. I contacted the contact services for this EE and they updated it already as to what I know, and then I recieved a message to update my address in my account. however there is no such edit billing address in my account!..

Re: Unable to change billing address

alyssa004 — Sun, 23 Feb 2025 08:35:54 GMT

Having hard time to search billing address. There options found in there system is so different. There is no Manage option to change the billing address. There instructions doesnt have sense!

Re: Unable to change billing address

Leanne_T — Sun, 23 Feb 2025 10:43:45 GMT

Hi there @alyssa004

Thanks for coming to the community 🙂

Could you try logging into the EE app and select Profile > Settings > Settings and Permissions then Change Billing address. This should open the web page to update the billing address.

Let me know how you get on 🙂

Leanne.

Re: Unable to change billing address

sumijdavid — Sat, 12 Apr 2025 06:36:09 GMT

This option doesn’t exist online. The only options for me are to change my email address or telephone number.

Re: Unable to change billing address

Chris_S — Sat, 12 Apr 2025 08:48:05 GMT

Hi @sumijdavid Could you try following the steps detailed in this link to change your billing address.

Keep us updated on how you get on please.

Chris S

Re: Unable to change billing address

sumijdavid — Sat, 12 Apr 2025 09:34:56 GMT

Thank you - going through the app and the steps you sent eventually worked. Only eventually as a couple of times I got messages about technical errors.

Best wishes,

Sumi
Sent from my iPhone

Re: Unable to change billing address

Chris_S — Sat, 12 Apr 2025 09:55:04 GMT

That's great news @sumijdavid I'm glad it's eventually worked for you, I'm very sorry that it took a few times to work though.

Do you have any screenshots of the error that was popping up so I can get it fed back for you?

Chris S

Re: Unable to change billing address

jdjdjdjd — Thu, 24 Jul 2025 13:55:38 GMT

why does everything have to be on the app these days 😞

Re: Unable to change billing address

Leanne_T — Thu, 24 Jul 2025 15:28:07 GMT

Hi there @jdjdjdjd

Thanks for coming to the community.

Do you need to change the billing address and don't have the app? If so, you can update this by logging into your EE account online.

Leanne 🙂

Re: Unable to change billing address

agykwakye — Fri, 09 Jan 2026 14:56:02 GMT

this was useful. I don't know why i never tried settings option on the app 😅 I was able to change it from the app on my phone